Frequently Asked Questions - FAQs


Services

Can I hire Hickey Media for a single project, or do we need to agree to a month long service?

Both, Hickey Media is available on a single project basis as well as month to month subscription. What every style fits your needs best.

What is your experiencing working with a fashion business like mine?

We have been working with apparel, jewelry, and accessory brands for the past ten years. From men's streetwear brands to high end women's apparel companies. If you are in a niche we haven't worked in before, we will take the proper steps to evaluate your niche to the fullest.

What services do you offer exactly?

  • FACEBOOK & INSTAGRAM MARKETING: I bring in new customers by targeting unique audiences and current email lists. As well as well win-back old customers who haven’t visited in a while.
  • EMAIL MARKETING: I build funnels for newsletter sign-ups, abandoned carts, offers, and more. I also schedule daily and weekly campaigns to promote sales and stay top of mind with the list.
  • VIDEO PRODUCTION: Everything from pre-production to post-production. Delivering aspect ratios ready for your desired channels such as vertical for Instagram stories or horizontal for YouTube.
  • GRAPHIC DESIGN: I create premium logos, business cards, apparel, packaging, flyers, web banners, social media ads, PPC ads, store signage, and more to keep your branding consistent.
  • CONSULTING: I will work by your side to help you leverage your brands content, Facebook, Instagram, email, and marketing strategy.

How much does it cost to hire Hickey Media?

Everything comes down to what you need. For example if you'd like a 3 Pack of social media advertisements designed it will cost $75 and be back in your hands in a few days. Or if you'd like to hire us to create you 2 videos a month, we do that starting at $1,200. Pricing will vary on the service you need, view our "Shop" page in the navigation to shop our services and get started today. Or click "Get Started" in the navigation to get a free custom quote on your project. Looking forward to hearing from you!

Payments

What forms of payment do you accept?

We accept the following major credit cards: Visa, MasterCard, American Express, and Discover. We also accept payments via Paypal.

Is there a sales tax on your products?

We are required by law to collect sales tax from the state in which we are based: Florida.

How can I cancel my order

Why would you do such a thing? If you do want to cancel your transaction, please notify us immediately by using our contact page. We require that you contact us withing 3 hours of your purchase.

What is your return & refund policy?

Due to the nature of our products, we do not accept returns or refunds. Once project is agreed apon and shared with the client it is no longer refundable. Please email us at info@hickeymedia.com with any concerns about your purchase. Your satisfaction is our guarantee and we will do what we can to ensure that you are happy with your purchase.

Process Of Working Together

Just placed my order, how long should I expect till I hear from someone at Hickey Media?

Once you place your order, please allow 1-2 business days for us to process and contact you via email or phone.

How do I place an order with Hickey Media?

1. Hire Hickey Media Directly On Our Shop Page Or Contact Us For A Free Custom QuoteLet's get started on your project today. The easiest way to begin is to purchase your desired service on our "Shop" page, click here. If interested in speaking to us first to get a custom quote on your project, click here to drop us a line and we will follow up with you right away.For projects under $1,200 we require full payment of project before beginning. For projects over $1,200, simply use coupon code "HALF" at checkout for 50% discount to be applied to your order.


2. Phone Call To Discuss Project & Half Up Front Is Paid To BeginWe will start off with a brief 30-minute meeting to discuss your goals and needs. Once we have a clear understanding of what you are looking to achieve, we can better lead you down a road to success and explain how we can help and how we will proceed.These meetings can be in person over a coffee, over the phone, email, or video chat. Whichever you prefer, screen sharing may require us to do a Google Hangout or Skype.


3. Hickey Media Creates Your ProjectWe will present you a mood board to confirm our vision is aligned with yours. After that is approved via email we begin the official project. During this stage, we will keep in touch with the progress and notify of you of anything that arises.If anything comes to mind that you believe we should include in the project or remove please let us know right away to keep production going smoothly. We typically do not charge for small changes, however a large change in the project will require a small additional cost to added.


4. Project Shared With You For Approval & Revised Until PolishedYay the project is complete! It can be if you're satisfied with the first draft. However if you'd like to make any changes we will be there for you to make revisions.If changes are needed, we will have a brief conversation to discuss what you like and do not like about the product and revise until polished.


5. Files Delivered To You & The Rest Of Payment Is Made To Hickey MediaAfter all the design or video work is finalized, and the project is approved we will deliver the high resolution files to you via email or hard drive.For projects over $1,200 we require the other 50% of the project cost before sending all the files over with no watermark and top quality.


6. Refer A Friend For Discounts On Future ProjectsThank you for choosing Hickey Media to help you grow your business!Give a friend $75 OFF and when they purchase one of our services, you get $75 OFF directly to your inbox. Learn more about our referral program by clicking here.

What countries do you work with?

Though majority of our clients are in the USA, we welcome working with different countries and different industries.

Where are you located, may I schedule an in person meeting?

We are located in Fort Lauderdale, FL. We are available for meetings in person for specific projects that require this type of service. Please use our contact page to get in touch with us directly.

Let's Start A Project Together

Contact us today for a free consultation